Frequently Asked Questions
Check-In: 4:00 PM
Check-Out: 10:00 AM
Early Check In / Late Check Out: We charge a $50 fee for both early check ins and late check outs. We like to be as accommodating as we possibly can, however we can only accommodate requests for early arrivals or late departures if our schedule allows it. ALL early arrival and late departures MUST be reviewed, approved and confirmed in writing through our office PRIOR TO YOUR ARRIVAL. PLEASE NOTE: Last minute requests for late departures will not be granted. You will only be charged if we are able to accommodate your request.
Where do I check in?
To check in please come to our office located in Crested Butte South at 241 Gillaspey Ave. When you arrive we will give you your check in packet. If you have any questions regarding check in procedures, please call our office at 970.349.6339. Having Trouble Finding Our Office? To find our office (located in Crested Butte South, 241 Gillaspey Ave), we are located in the commercial district approximately 100 yards past Camp 4 Coffee and the Alpengardener.
Your name on the outside
Address and directions to your rental property
Keys to your rental (2 sets of keys are provided for each property)
Parking passes (2 passes are provided for each condo reservation)
How do I get keys to my property?
Two (2) sets of keys are provided for each property. You will receive your keys upon check in. Both sets of keys will be in your check in packet. Some of our properties are accessed via codes which will be give to you prior to arrival in an email.
What are your office hours?
Our office is open from 9 a.m. until 5 p.m Monday through Friday and 10 a.m. until 3 p.m on Saturdays. However, you can reach someone from our office 24/7 in case of emergency during your stay. PLEASE NOTE: Our office will not be open on Saturdays during off season (April – May and October – November).
What if I am arriving late?
If you arrive after business hours, your check in packet will be located in the drop box (white box) directly to the left of our main office door.
What am I expected to do upon departure?
We expect that you will treat your rental property as though it is your own, leaving it in the good condition you found it in.
Please wash & put away your dishes or load & start the dishwasher.
Please turn off all indoor & outdoor lights.
Close & lock all windows and doors.
Turn heat off in the summer and to 55 degrees in the winter.
We will come to pick up dirty linens and dispose of any trash you haven’t disposed of.
Return keys to the Peak Office (241 Gillaspey Ave). If you are returning keys before or after business hours, please return keys to our white after hours box (located on the side of our office under the stairs).
Do I need to bring linens?
No, all of our vacation rentals have laundered sheets and towels.
Do you provide paper products, soaps and other household supplies?
Yes, our vacation rentals are furnished with a start-up supply of paper and soap products. This includes paper towels, toilet paper, face tissue, dishwashing soap, garbage bags, a clean sponge and laundry soap. Some homes also have a basic supply of spices, cooking oil and cooking spray. Depending on how long your stay is and your level of usage, you may need to purchase more of these items at any of the local grocery stores.
Can I bring my pet?
Please inquire about pets while you are booking your property. Many of our homes do accept pets but we require a pet deposit, a daily pet fee and a signed pet waiver. You must declare this during the booking process.
Are the homes non-smoking?
Yes, all of our rental properties are non-smoking. Tobacco and marijuana are both prohibited inside the property.
Can I ship items to my rental property before I arrive?
Guests may ship items to the Peak office for a fee and we will deliver your packages to your vacation rental upon your arrival.
$35 for first package
$5 for additional packages
No weekend or evening deliveries as no one is available to recieve them. If in office pick up is requested, we can store packages for a limited amount of time. After 24 hrs we will charge $5 to $15 daily storage fee per package depending on the size and weight of the packages being stored.
Packages must be sent via UPS or FedEx to our physical address as listed below:
“Guest Name (Name on reservation – Rental Address”
c/o Peak Property Management & Sales
241 Gillaspey Ave C1
Crested Butte, CO 81224
WE CANNOT ACCEPT PACKAGES TO OUR PO BOX VIA USPS. You may only send letters to the PO Box address.
Can Peak ship items home for me after my stay?
Yes, Peak can ship packages that are packaged appropriately and pre-labeled.
$35 for first package
$5 for additional packages
Weekdays, Monday-Friday, 9am-5pm: We can pick up from your rental property and take to shipping facility.
Weekends: Our local shipping facility is not open on the weekends. If your departure falls on a weekend and you would like us to ship your items home for you, please have your items appropriately packed and pre-labeled and deliver to our office by 3PM on Saturday. We have limited staff on the weekends and cannot accommodate pick up at rental properties on Saturday or Sunday. Since we are closed on Sundays, we will need to have the box(s) delivered to the office by closing time, 3PM, on Saturday and we will facilitate shipping on Monday.
Deposits: 50% of the total rent is due at time of booking. The final 50% balance will be automatically charged 60 days prior to your reservation. If you wish to use a different form of payment for the final 50%, you must contact Peak prior to the 60 day deadline.
Cancellation: Reservations cancelled 60 days or more prior to arrival will receive a refund of monies paid less a cancellation fee of 10% of the rental fee of the reservation. We are unable to cancel the reservation if it is less than 60 days prior to your arrival.
Travel Delay/Cancellation: Peak cannot refund a reservation should a cancellation or delay be weather related. We recommend that guests purchase travel insurance if this is a concern. We offer this optional coverage through CSA Travel Insurance.
Click this link for details: CSA TRAVEL INSURANCE
Why Buy CSA Guest Protect Travel Insurance
Damage Protection: We require one of two options for damage protection. We recommend the first option of purchasing damage protection through CSA for $55. This covers you for up to $3,000 in damages that could occur to the property during your stay. The second option is to pay a $1000 refundable damage deposit.