Frequently Asked Questions
Frequently Asked Questions:
Check-In: 4:00 PM
Check-Out: 10:00 AM
Early Check In / Late Check Out: We charge a $50 fee for both early check ins and late check outs. We like to be as accommodating as we possibly can, however we can only accommodate requests for early arrivals or late departures if our schedule allows it. ALL early arrival and late departures MUST be reviewed, approved and confirmed in writing through our office PRIOR TO YOUR ARRIVAL. PLEASE NOTE: Last minute requests for late departures will not be granted. You will only be charged if we are able to accommodate your request.
How do I check in?
We have many properties that are equipped with keyless entry. If your property has keyless entry, you will receive arrival information via email several days prior to your arrival. You DO NOT need to come to our office to check in.
For our properties that have a keyed entry, you will check in at our office located in Crested Butte South at 241 Gillaspey Ave. When you arrive we will give you your check in packet. If after business hours, your packet will be located in our drop box.
Having Trouble Finding Our Office? To find our office (located in Crested Butte South, 241 Gillaspey Ave), we are located in the commercial district approximately 100 yards past Camp 4 Coffee and the Alpengardener. Crested Butte South is about 7 miles south of the town of Crested Butte, you will drive past it on your way into town.
Your check in packet will be in the drop box to the left of our main office door. There is no lock or code to get into the drop box.
The packet will have your last name on it and everything you need will be inside.
Keys to your rental will be provided in your packet (2 sets of keys are provided for each property). Please return these to the drop box on your departure date.
Parking passes will be provided where necessary.
If you have any questions regarding check in procedures, please call our office at 970-349-6339. For help with your reservation, please press ONE (1), for an emergency that does not need the police or fire department, please press TWO (2).
What are your office hours?
Our office is open from 9 a.m. until 5 p.m Monday through Friday and 10 a.m. until 2 p.m on Saturdays. However, you can reach someone from our office 24/7 in case of emergency during your stay by contacting us by phone at 970-349-6339. For help with your reservation, please press ONE (1), for an emergency that does not need the police or fire department, please press TWO (2).
PLEASE NOTE: Our office will not be open on Saturdays during off season (April – May and October – November).
What if I am arriving late?
If you arrive after business hours, your check in packet will be located in the black metal drop box directly to the left of our main office door.
What am I expected to do upon departure?
We expect that you will treat your rental property as though it is your own, leaving it in the good condition you found it in.
Please wash & put away your dishes or load & start the dishwasher.
Please turn off all indoor & outdoor lights.
Close & lock all windows and doors.
Turn heat off in the summer and to 55 degrees in the winter.
We will come to pick up dirty linens and dispose of any trash you haven’t disposed of.
If you have a keyed property, please return keys to the Peak Office (241 Gillaspey Ave). If you are returning keys before or after business hours, please return keys to our black after hours box located to the left of our main office door.
Do I need to bring linens?
No, all of our vacation rentals have laundered sheets and towels.
Do you provide paper products, soaps and other household supplies?
Yes, our vacation rentals are furnished with a start-up supply of paper and soap products. This includes paper towels, toilet paper, face tissue, dishwashing soap, garbage bags, a clean sponge and laundry soap. Some homes also have a basic supply of spices, cooking oil and cooking spray. Depending on how long your stay is and your level of usage, you may need to purchase more of these items at any of the local grocery stores.
Can I bring my pet?
Please inquire about pets while you are booking your property. Many of our homes do accept pets but we require a pet deposit, a daily pet fee and a signed pet waiver. You must declare this during the booking process.
Are the homes non-smoking?
Yes, all of our rental properties are non-smoking. Tobacco and marijuana are both prohibited inside the property.
Can I ship items to my rental property before I arrive?
Guests may ship items to the Peak office for a fee and we will deliver your packages to your vacation rental upon your arrival.
$35 for first package
$25 for additional packages
No weekend or evening deliveries as no one is available to receive them. If in office pick up is requested, we can store packages for a limited amount of time. After 24 hrs we will charge $10 to $20 daily storage fee per package depending on the size and weight of the packages being stored.
Packages must be sent via UPS or FedEx to our physical address as listed below:
“Guest Name (Name on reservation – Rental Address)
c/o Peak Property Management & Sales
241 Gillaspey Ave C1
Crested Butte, CO 81224
WE CANNOT ACCEPT PACKAGES TO OUR PO BOX VIA USPS. You may only send letters to the PO Box address.
Can Peak ship items home for me after my stay?
Yes, Peak can ship packages that are packaged appropriately and pre-labeled.
$35 for first package
$25 for additional packages
Parking and Transportation for Mt. Crested Butte
Parking Options when Staying on Mt. Crested Butte
If you are staying on Mt. Crested Butte and your rental only allows for one (1) parking pass, below are options for parking if you have more than one (1) vehicle. Unfortunately, parking on Mt. Crested Butte is limited and there is no additional overnight parking available:
1. Park your additional vehicles in downtown Crested Butte, on any side street other than Elk Avenue. Parking downtown is free; however, you will have to move your car to the opposite side of the street each night for plowing purposes. There are signs posted throughout town to explain where and when to park, as well as in your welcome binder at your property.
2. Park your additional vehicle in Gunnison on a side street. This is free and you will not have to move your vehicle each night for plowing. You can utilize the free RTA Shuttle from any bus stop in Gunnison to take you to the Mountaineer Square bus stop located at the base of Mt. Crested Butte.
Parking on Mt. Crested Butte for Winter Activities:
Daily paid parking is available in the Main Lot located at 32 Emmons Road. From Gothic Road, turn right onto Treasury Road and the entrance is on the right-hand side.
This lot is the closest to the base area, including the Red Lady Express and Silver Queen Express chairlifts.
Guests can park before making their payment. Once you have parked, guests may pay at a kiosk in the parking lot, or by accessing a mobile payment site via QR codes posted throughout the parking site. Parking is $15 per vehicle per day, and $20 per vehicle per day during holiday periods. Paid Parking is CREDIT CARD ONLY- NO CASH.
Skier Drop Off:
If you wish to drop off skiers, you can do this in 2 designated areas:
- Turn Right off of Gothic Road into the parking area for The Grand Lodge. There is a “Skier Drop Off” sign located at the entrance of the parking lot. Follow the road straight back, then turn right alongside the Grand Lodge building. At the end of this lot is the Skier Drop Off area. To exit, turn right into the roundabout where the bus stops are located, then exit back onto Gothic Road.
- Turn Right onto Emmons Road, and follow the road passed the Paid Parking lot towards the mountain. At the end of the road is a cul-de-sac where you can drop off skiers.
Mountain Express Town Shuttle and Gunnison Valley RTA Bus Service:
The Mountain Express Town Shuttle and Gunnison Valley RTA bus services are a great way to move around the area, and avoid the hassle of parking both on the mountain and in the town. The Main Bus Stop is located at the base of the mountain by Mountaineer Square, and services both the Town Shuttle and the RTA bus which offers transportation to designated stops all throughout the valley between Mt. Crested Butte and Gunnison. Both services are free to the public.
For the daily Winter Mountain Express Town Shuttle schedule, click here: https://www.mtnexp.org/schedules-routes/winter-2/
For the Gunnison Valley RTA daily schedule, and other available transportation options offered by RTA, click here: http://www.gunnisonvalleyrta.com/
Payment and Deposit Policy: If you enter this Agreement more than 30 days prior to your stay, 50% of the rent is due at the time of a confirmed booking and final, full payment is due 30 days prior to arrival. If you enter this Agreement less than 30 days until the time of your stay, full payment is due to complete your booking. Interest, if any, earned from this deposit shall accrue in favor of Lessor.
Cancellation Policy: Bookings canceled at least 30 days before the arrival date will receive a full refund. Bookings canceled outside of 14 days before the arrival date will receive a 50% refund. Any booking within 14 days of the arrival date is NON REFUNDABLE. If you have made other payment arrangements and we have your credit card on file as a deposit, Peak shall charge the card on file for the full amount due in the case that you do not pay your balance or do not show up on your arrival date.
Travel Delay/Cancellation: Peak cannot refund a reservation should a cancellation or delay be weather related. We recommend that guests purchase travel insurance if this is a concern. We offer this optional coverage through CSA Travel Insurance.
Click this link for details: CSA TRAVEL INSURANCE
The travel insurance is recommended to be purchased at the initial deposit; however, the guest has the opportunity until making final payment to purchase travel insurance and be fully covered under the policy. If the guest does purchase travel insurance more than 24 hours after making final payment, then they will not be covered for any pre-existing health conditions. For last minute bookings, they must purchase travel insurance at least 24 hours prior to arrival.
Damage Protection: We require one of two options for damage protection. We recommend the first option of purchasing damage protection through CSA for $45. This covers you for up to $3,000 in damages that could occur to the property during your stay. The second option is to pay a $1000 refundable damage deposit.